FAQ

Our commitment to quality and customization means that we take pride in producing each order to the highest standards, ensuring its uniqueness. Typically, our workshop requires 2-5 business days to process your order before it is prepared for shipment.

We get your order via the website, and you should get an automated confirmation (please check your junk mail if you don’t have it).

If we have any questions, we’ll get in touch over the next few days to check the details, it usually takes 1-2 days for an order to go from ‘processing’ (which means we’re designing it) to ‘assembly’, (which, I’m sure will not surprise you means we’re assembling it!). It may stay at this point for a 1-3 days; don’t worry, you will always have one of our team communicating with you and sending you the soft copy of the product until you are fully satisfied with the design then we will proceed with the assembly.

The next stage is our dispatch queue: orders tend to only be here a couple of hours, though sometimes a part is still missing from your order, so don’t worry if it’s stuck here for a while, whilst we get everything ready.

Once the order is ready, It generally takes us 5 working days to process your order and create your product (depending on the time of year and how busy we are). If you order a fully customized product, it usually takes a little longer because of the design time involved.